Anna Glassco Counselling Policy

Policy Information

Information on this website annaglasscocounselling.ca (this “Site”), is provided as
information regarding Anna Glassco Counselling business and community for online connection.
The information on this Site is for promotional and informational purposes only and is not to be
relied on as a form of therapy nor professional opinion. By using this Site, you are accepting and
agreeing to the following and using any information or recommendation provided by this Site at
your own risk.

Terms and Conditions

Modified October 9 th , 2023
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The following terms and conditions (“terms and Conditions”) form a binding agreement
between you and Anna Glassco Counselling, a sole proprietorship operating out of British
Columbia.
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These terms and conditions (Terms and Conditions) govern the use of
www.annaglasscocounselling.ca (Site). This Site is owned and operated by Anna Glassco.
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This Site is a counselling website.
By using this Site, you indicate that you have read and understand these Terms and Conditions
and agree to abide by them at all times. Please note your use of this Site is subject to our Privacy
Policy outlined below, you agree to the terms of our Privacy Policy.

Intellectual Property
All content published and made available on our Site is the property of Anna Glassco and the
Sites creators. This includes, but is not limited to images, text, logos, documents, downloadable
files, and anything that contributes to the composition of our Site. All materials created by Anna
Glassco Counselling on this Site are protected by Canadian copyright laws as original works.

Age Restriction
The minimum age to use our Site is 18 years old. By using this Site, users agree that they are
over 18 years old. We do not assume any legal responsibility for false statements about age. If
you are under 18 years old and seeking this service, please reach out to your legal parent or
guardian.

Links to Other Websites

Our Site contains links to third party websites or services (Jane App) that we do not own or
control. We are not responsible for the content, policies, or practices of any third-party website
or service linked to on our Site. It is your responsibility to read the terms and conditions and
privacy policies of these third-party websites before using these sites.
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Acceptable use.
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes,and not to:
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 Violate the intellectual property rights of the Site owners or any third party to the Site;
 Act in any way that could be considered fraudulent.
If we believe you are using our Site illegally or in a manner that violates these Terms and
Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also
reserve the right to take any legal steps necessary to prevent you from accessing our Site.
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Limitation of liability
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Anna Glassco and our directors, officers, agents, employees, subsidiaries, and affiliates will not
be liable for any actions, claims, losses, damages, liabilities, and expenses including legal fees
from your use of the Site. Or due to business interruption, arising out of the use or inability to
view or use material or content on the site even if they’ve been notified verbally or in writing.

Applicable Law
These Terms and Conditions are governed by the laws of the Province of British Columbia.

Indemnification
Except where prohibited by law, by using this Site you indemnify and hold harmless Anna
Glassco and our directors, officers, agents, employees, subsidiaries, and affiliates from any
actions, claims, losses, damages, liabilities, and expenses including legal fees arising out of your
use of our Site or your violation of these Terms and Conditions.


Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
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Modifications
‍These Terms and Conditions may be amended from time to time to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site. By continuing usage of the Site, you are agreeing to be bound by the updated version of this agreement, it is important you review these terms regularly to keep updated.

Entire agreement
These Terms and Conditions, including any other legal notices, policies and guidelines associated with Anna Glassco Counselling or agreements between you and Anna Glassco Counselling relating to your use of this Site supersede any prior understandings or agreements (oral or written), claims understandings regarding this subject matter. This agreement may not be amended or modified by anyone except Anna Glassco Counselling.

‍Contact Details Please contact us at ag@annaglasscocounselling.ca if you have any questions or concerns.

Privacy Policy
Modified October 9th, 2023
In this Privacy Policy, Personal Information is described as information regarding an individual whose identity is ascertained from the information as defined under applicable privacy laws, mentioned below (“Personal Information”). This Privacy Policy is written is regard to our website and email and does not apply to information provided or collected through other means, for example therapy. This Privacy Policy is not associated to appointments, medical charts, or other personal data. Your Personal Information is collected and recorded online through Jane App, and the appropriate storage and management is utilized as stated by the British Columbia College of Social Workers (BCCSW), including their Technology Standards of Practice, and Personal Information Protection and Electronic Documents (PIPEDA) standards. Please note this site contains third-party links (Jane App) that are not controlled nor operated by Anna Glassco Counselling. This policy does not apply to those sites, and Anna Glassco Counselling will not be responsible for the content or privacy practices of those third-party sites. Anna Glassco Counselling suggests you review the privacy policies when visiting any third-party sites.

Purpose
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The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the data collected, who can access, the rights of Site users and our cookie policy. This Privacy Policy applies in addition to the terms and conditions of our Site.

Information we collect
‍Info you provide
By submitting Personal Information to Anna Glassco Counselling and its providers or any service providers you are agreeing and consenting to the collection of your Personal Information in accordance with the provisions of this Privacy Policy. You may always refuse or withdraw your consent by contacting Anna Glassco Counselling. If consent in withdrawn, Anna Glassco Counselling may not be able to continue to provide services.      

Automatically collected info
When you visit and use our Site, we may automatically collect and store information, including clicked links, country location and content viewed. In addition, we may also collect data when you perform certain function on our Site for website statistics.
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Third parties
Anna Glassco Counselling may work with third-party applications to provide you with the best services. These organizations may collect personal information from you to provide these services. This may include your name, address and/or contact information. The third-party sites Anna Glassco Counselling may work with are listed below, along with their privacy policies. Instagram: https://help.instagram.com/402411646841720
Facebook: https://www.facebook.com/full_data_use_policy
Jane App: https://jane.app/legal/privacy-policy
If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.
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How we use your information
Anna Glassco Counselling may use your Personal Information for the following purposes: to provide and maintain our website and services; Respond if you submit a question, suggestion, or request regarding our services; To comply with legal regulations and protect our rights and privacy; Data used for statistics for search results ranking. Please note your information may be collected by Anna Glassco Counselling but not stored on this Site, as well some of your information may be kept on our third-party site Jane app (for example, your credit card information).

Disclosure of info
Anna Glassco Counselling may disclose your Personal Information to third-party service providers for our services or when required by law and for any legal proceedings, or when necessary to protect our legal rights, safety, privacy and/or property.  

How Long We Store Personal Data
User data will be stored for 1 year through Google. You will be notified if your data is kept for longer than this period. How we protect your data
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet can be insecure at times and therefore, we are unable to guarantee the security of user data beyond what is reasonably practical. Anna Glassco Counselling does try to ensure all Personal Information about you is accurate and up to date, please contact us if any of your Personal Information changes.
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Children under 18
The minimum age to use our website is 18 years of age. We do not knowingly collect or use personal data from children under 18 years of age. If we learn that we have collected personal data from a child under 18 years of age, the personal data will be deleted as soon as possible. If a child under 18 years of age has provided us with personal data, their parent or guardian may contact us. Please note if you are under the age of 18, you must not provide any personal information without the consent of your parent or guardian, unless otherwise provided for by an applicable law.

Cookies
A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience. We use Analytical cookies on our Site, these cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc. Anna Glassco Counselling utilizes Google tracking cookies through Google business and ads. (Please refer to their privacy policy here: https://policies.google.com/privacy?hl=en-US).  

Revisions of Privacy Policy
This Privacy Policy may be amended from time to time to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy, we will update the "Modified Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates.

Social Media Policy
Social media and online use have become a vital role in our lives and provides us with the opportunity for clients to connect to different professionals. Although social media offers benefits, there are risks associated with it, especially surrounding professional and ethical standards, outlined by British Columbia College of Social Work (BCCSW).

Purpose of Policy
The purpose of this policy is to ensure users are aware of the guidelines for communication and other regulations through social media to ensure your privacy and well-being are protected. This policy provides guidance on the professional use of social media, and ways to ensure your confidentiality.

Purpose of Social Media Accounts ‍
The purpose of Anna Glassco Counselling social media accounts (Instagram and Facebook) is to offer ideas and content relating to mental health, however content shared is not a replacement for counselling, and is for educational and promotional purposes only.

Professional Boundaries and Ethics
Anna Glassco Counselling will not be responding to any direct or indirect messages due to ethical standards. To ensure confidentiality and boundaries, Anna Glassco Counselling will not be accepting any requests from current or former clients on personal social media accounts, to uphold professional and ethical boundaries. If you need to contact Anna Glassco Counselling, please reach out via email or through the website.  
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Confidential communication
Any communication through social media platforms such as likes, comments on posts or followings could expose the therapeutic relationship, the client may pursue this at their own risk, as it is a public profile, however it is not a confidential means to communicate. Therefore, Anna Glassco Counselling suggests if you need to contact your counsellor between sessions, please only use the secure means including Anna Glassco Counselling’s secure email, or phone call.

Seeking Client info
Anna Glassco will not be searching for public information about clients unless absolutely necessary. An example of this includes, if an immediate crisis were to arise and the clinician has reason to be concerned about your welfare, and the client has not been in touch via typical methods. If this were to occur (which is very rare occurrence), it will be documented and discussed with the client at their following session.
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Online testimonials
While feedback is appreciated, please note that since the business can be found across a variety of business listings which have rating and review features, this is not required by clients. If a client chooses to leave reviews or ratings, they do so at their own risk. Anna Glassco counselling encourages you do not share personal information as this may put your privacy and confidentiality in jeopardy.

General disclaimers
This “Disclaimer” along with our Terms and Conditions and Privacy Policy determine rules of usage of the Site and any of Anna Glassco Counselling’s social media profiles, how you access our services and content.

Qualifications
Anna Glassco Counselling holds the following qualifications: Registered Social Worker (RSW), with the British Columbia College of Social Workers (BCCSW), and membership with British Columbia’s Association of Social Workers (BCASW).

Ethics
Registered Social workers are regulated by the British Columbia College of Social Workers (BCCSW) Code of ethics and Standards of Practice, which is designed to protect clients. Clients are encouraged if any concerns or issues arise, to discuss them together and find a positive resolution. However, if the issue persists and/or the client would like to file a complaint, then it is suggested and encouraged to visit www.bccsw.ca.

Fees and Refunds
Prices are subject to change based on inflation and the financial market, however if a change is made, you will be notified of this change at least 30 days in advance. Fees currently are $140 for sessions, including walk and talk, online/phone and in-person. Should a client miss a payment, another session will not be provided until the balance has been paid. All sales are final and there will be no refunds on services provided.
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Guarantees
As a user of the Site you understand that Anna Glassco Counselling makes no guarantees on any results through information shared through this Site and social media profiles, or services.

No warranties
Anna Glassco Counselling makes no promises that the Site or third-party programs we use to offer services (Jane app) will always be functioning.  As such, if a problem arises, we will attempt to amend the situation ASAP. If the problem persists Anna Glassco Counselling will be in touch regarding a resolution.

‍Please contact us at ag@annaglasscocounselling.ca if you have any questions or concerns. Warmly, Anna Glassco Counselling

“Trauma isn’t what happens to you, it’s what happens inside you as a result of what happens to you” 
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- Gabor Mate